Be Dissatisfied with the Status Quo

This is probably one of my greatest irritations.  I cannot, for the life of me, understand why people are satisfied with the status quo.  As Dan Cathy (of Chick-Fil-A) says in the Entreleadership Podcast interview with Jon Acuff, "...make incremental improvements every day in every way...".  This is the most basic thing that the led can do, without some directive from the boss or team leader.  Always look for ways to improve your customer service (especially to internal "clients", i.e., your fellow workers) and to improve the product you push out the door every day.  Imagine for one moment what your DMV experience would be like if one, just one, representative turned it up a notch.  Probably not the best example, but roll with it.  Take a second to think about how you can make that change that improves what you do, how you do it, and why you do what you do.  Now go do it!  Exceed expectations!